Technical Support
If you are experiencing any technical problems with your service and need support, you can contact support using the online chat program by clicking the icon at the bottom right corner of your browser page or you can call our technical support helpline on 03300 230 008.
Please note that the technical support helpline is only for technical problems.
Lines are open from 9am to 8pm Monday to Friday, 9am-6pm Saturday, 10:30-4:30 Sunday.
Chat: 9am-8pm Monday to Friday, 9am-6pm Saturday, 10:30-4:30 Sunday
Customer Services
If you have any queries regarding your Optics Internet bill, please telephone:
03300 230 008 (local rate)
Lines are open from 9am to 8pm Monday to Friday, 9am-6pm Saturday, 10:30-4:30 Sunday.
Calls to this number are charged at local rate.
Chat: 9am-8pm Monday to Friday, 9am-6pm Saturday, 10:30-4:30 Sunday.
Email: sales@opticsinternet.co.uk
Corporate enquiries
Please address all enquiries to the relevant department below. We will get back in touch with you as soon as possible:
Corporate enquiries
Hosting, connectivity and corporate sales: Please visit Optics Internet Business for information about our internet and e-business solutions.
Editorial and content
Editorial enquiries, or content partnerships:
Please email editor@opticsinternet.co.uk
Sales and marketing
Advertising on the Optics Internet website:
Please contact the marketing team at marketing@opticsinternet.co.uk
Sales enquiries
You can contact the Optics Internet sales team by telephone by calling this freephone number:
Lines are open from 9am to 8pm Monday to Friday, 9am-6pm Saturday, closed Sunday.
Please note this is a sales line only. Agents will not be able to answer questions of a technical nature nor will they be able to handle billing enquiries.
Chat: 9am-8pm Monday to Friday, 9am-6pm Saturday, 10:30-4:30 Sunday
Frequently Asked Questions
My email isn't working..
If you are having trouble using Optics Internet's email, first check the settings appropriate to your account.
If these are correct and email isn't working please use live chat or call on 03300 230 008
Whom do I contact about advertising on the Optics Internet site?
For all commercial enquiries, please contact our marketing team at marketing@opticsinternet.co.uk.
How do I supply content to the Optics Internet site?
We are always looking for new and interesting content partnerships that will be of interest to Optics Internet users.
In the first instance, please forward details to the editor at editor@opticsinternet.co.uk.
I wish to cancel my Optics Internet account. What procedure do I need to follow?
If you wish to cancel any of your Optics Internet services, please call this number:
Lines are open from 9am to 8pm Monday to Friday, 9am-6pm Saturday, 10:30-4:30 Sunday.
Chat: 9am-8pm Monday to Friday, 9am-6pm Saturday, 10:30-4:30 Sunday
Registered Office
- Optics Internet,
- LockSide Office Park,
- Lockside Road,
- PR2-24S, Preston,
- Lancashire